Hibiscus Funerals Limited (T/A Hibiscus Funerals) is committed to protecting your personal information.

We recognise the sensitivity of the services we provide and the importance of keeping your information confidential and secure.

This Privacy Policy outlines how we collect, use, store, and share your personal information in accordance with the Privacy Act 2020.

Information We Collect To provide funeral and cremation services, we need to collect specific personal information. Depending on your interactions with us, this may include:

• Your Details: Name, address, email, phone number, and relationship to the deceased.
• Deceased Details: Name, age, gender, date of birth, cause of death, medical history (relevant to cremation), and information required for the Death Certificate.
• Financial Information: Billing details and payment information.
• Service Preferences: Instructions for the service, music choices, and cultural requirements.
• Communications: A record of emails, enquiries, or interactions you have with us.

We generally collect information directly from you when you enquire about or use our services. However, we may also collect information from third parties where necessary, including:

• Hospitals, hospices, or aged care facilities (regarding the transfer of the deceased).
• Medical practitioners (regarding Cause of Death or Cremation Certificates).
• Other family members or authorisedrepresentatives.

If you provide us with personal information about another person (such as the deceased or other family members), you confirm that you have the authority to do so and that we may deal with that information in accordance with this Policy.

We use your personal information for the following purposes:

• Providing Services: To carry out cremations, transport the deceased, and arrange funeral services.
• Legal Requirements: To fulfill our obligations to the Department of Internal Affairs (Births, Deaths and Marriages), the Ministry of Health, and the Coroner.
• Communication: To respond to your enquiries and keep you informed about arrangements.
• Administration: For billing, processing payments, and debt recovery if necessary.

We do not sell your personal information. However, to facilitate the funeral and cremation process, we may need to disclose information to specific third parties, including:

• Government Agencies: Births, Deaths and Marriages (to register the death) and the Ministry of Health.
• Service Providers: Crematoriums, medical referees (doctors who authorise cremation), and cemeteries.
• Newspapers/Online: If you request a death notice, we will share the relevant details with publishers.
• Contractors: IT service providers, florists, or celebrants assisting with the service.
• Debt Recovery: Credit reporting or debt collection agencies in the event of non-payment.

 

We take reasonable steps to ensure your personal information is stored securely in both physical and electronic formats and is protected from unauthorized access, loss, or misuse. We may use third-party cloud storage providers (such as Microsoft or Google) to store data. Where these providers are located overseas, we ensure they are subject to comparable privacy safeguards.

When you visit our website, we may collect information using cookies and analytics tools (such as Google Analytics) to understand how our site is used and to improve our services.

Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and to request a correction if that information is inaccurate.

To make a request, please contact us using the details below. We may require proof of identity before releasing information.

If you have any questions about this policy or wish to raise a privacy concern, please contact us.

If you are not satisfied with our response to a complaint, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz

Effective Date: November 2025